Sparrow and Grove LLC (“Sparrow and Grove,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with Sparrow and Grove, including when you:
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
The types of information we collect depend on how you interact with us.
We may collect information you voluntarily provide, including:
When you make a purchase, payment information may be collected and processed by our payment processor or ecommerce platform.
We generally do not need to retain complete payment card numbers or security codes on our own systems.
Payment information may include the type of payment method, transaction amount, transaction date, and limited payment-related information necessary to process and document your purchase.
Payment processors may have their own privacy policies governing their handling of payment information.
When you visit our website, certain information may be collected automatically, including:
We may collect this information through cookies, pixels, tags, log files, web beacons, and similar technologies.
We may use personal information for legitimate business and commercial purposes, including to:
Our website may use cookies and similar technologies.
A cookie is a small data file stored by your web browser that allows a website to recognize your browser or device and remember certain information. Cookies may be used for functions such as shopping carts, preferences, website analytics, security, and advertising. Federal Trade Commission
We may use the following categories of cookies:
These cookies may be necessary for the website to operate properly.
They may be used to:
Because these cookies may be necessary for the operation of the website, disabling them may interfere with certain features.
Functional cookies may allow us to remember preferences and provide enhanced functionality.
Analytics cookies may help us understand how visitors use our website, including which pages are visited, how visitors navigate the website, and how our website performs.
We may use analytics information to improve our website, products, services, and customer experience.
Where applicable, we may use cookies, pixels, tags, or similar technologies to help us understand advertising performance, deliver relevant advertising, measure marketing campaigns, or recognize visitors across online services.
Not all cookies necessarily collect information that directly identifies you. However, certain identifiers, including cookie identifiers and IP addresses, may constitute personal information under applicable laws. Federal Trade Commission
You may be able to control or disable cookies through your browser settings.
Some browsers allow you to delete existing cookies, block future cookies, or notify you before a cookie is stored.
If our website provides a cookie-preference or consent-management tool, you may also use that tool to manage applicable non-essential cookies.
Please understand that disabling certain cookies may affect website functionality.
We do not sell your personal information for money in the ordinary course of operating our business.
We may share personal information with third parties when reasonably necessary to operate Sparrow and Grove, provide products and services, or fulfill the purposes described in this Privacy Policy.
These third parties may include:
Service providers may process information on our behalf and may be contractually or legally restricted in how they use personal information.
If Sparrow and Grove LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, dissolution, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
We may disclose personal information when we reasonably believe disclosure is necessary to:
If you voluntarily provide your email address or other contact information, we may use it to send transactional communications, including order confirmations, shipping notifications, receipts, customer-service responses, and other information related to your purchases.
Where permitted by law, we may also send promotional communications about products, events, sales, new collections, or other Sparrow and Grove offerings.
You may unsubscribe from promotional email communications by using the unsubscribe link contained in the applicable communication.
Unsubscribing from marketing communications will not necessarily stop transactional or service-related communications.
If Sparrow and Grove offers SMS or text-message marketing and you voluntarily opt in, we may use your telephone number to send the messages described at the time of enrollment.
Message frequency, carrier charges, and other applicable terms will be disclosed when you enroll.
You may opt out of marketing text messages by following the instructions provided in the applicable messages.
Our website or communications may contain links to third-party websites, social media platforms, payment services, marketplaces, or other services.
We do not control the privacy practices of third parties.
Information you provide directly to a third party is subject to that third party's privacy policy and terms.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, payment system, or method of storing information can be guaranteed to be completely secure.
You should use reasonable precautions when communicating or transacting online.
We do not retain personal information longer than reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We retain personal information for as long as reasonably necessary to:
Retention periods may vary depending on the nature and purpose of the information.
When personal information is no longer reasonably necessary, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and our business practices.
Our website and services are not directed to children under 13.
We do not knowingly collect personal information from children under 13 without legally required parental consent.
If you believe that a child under 13 has provided personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.
The federal Children's Online Privacy Protection Act (“COPPA”) places specific requirements on websites and online services directed to children or that knowingly collect personal information from children under 13. Federal Trade Commission
Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.
These rights may include the right to:
Not every right is available in every state, and certain exceptions and limitations may apply.
For example, state privacy laws may require businesses to provide consumers with information concerning categories of data collected, purposes of processing, categories of third parties receiving information, and methods for exercising applicable rights. Virginia Law+1
To submit a privacy-related request, please contact us using the contact information provided below.
When making a request, please provide sufficient information for us to reasonably verify your identity and locate your information.
We may need to request additional information to verify that the person making a request is the individual to whom the information relates or an authorized representative.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
We may deny or limit a request when permitted or required by applicable law.
If you are a California resident, California privacy law may provide you with additional rights depending on whether and how those laws apply to Sparrow and Grove.
Depending on the circumstances, these rights may include rights to know, access, correct, delete, and opt out of certain processing of personal information.
California law may also require specific disclosures concerning categories of personal information collected, purposes of collection, retention, disclosures, and certain rights concerning the sale or sharing of personal information.
If applicable, California residents may submit privacy requests using the contact information provided below.
We will process qualifying requests in accordance with applicable California law.
Several states have enacted comprehensive consumer privacy laws that may provide residents with privacy rights.
Whether a particular law applies to Sparrow and Grove may depend on factors such as the size of the business, annual revenue, volume or nature of data processed, and other statutory thresholds and exemptions.
Where required by applicable law, we will honor qualifying privacy rights and provide additional disclosures or mechanisms necessary to comply with those laws.
Some web browsers offer a “Do Not Track” (“DNT”) setting.
Because there is not currently a uniform industry standard for responding to DNT signals, our website may not respond to DNT signals unless required by applicable law.
Where applicable law recognizes browser-based or other universal opt-out preference signals, we will process those signals as required by applicable law.
Our website may contain links to websites, applications, social-media pages, marketplaces, or other services operated by third parties.
This Privacy Policy applies only to information collected or controlled by Sparrow and Grove.
We are not responsible for the privacy, security, or content practices of third-party websites or services.
This Privacy Policy also applies, where appropriate, to personal information collected in connection with our in-person retail activities, markets, events, customer-service interactions, and other offline business activities.
We may collect information such as name, contact information, transaction information, and other information reasonably necessary to conduct our business.
From time to time, Sparrow and Grove may photograph or record events, markets, workshops, displays, or other public or promotional activities.
Where appropriate, we may use such photographs or recordings for business, marketing, social-media, or promotional purposes.
If you have a specific concern regarding your appearance in promotional material, please contact us.
We may receive information about you from third parties, such as ecommerce platforms, payment processors, shipping providers, marketing platforms, social-media platforms, or other business partners.
We may combine information received from these sources with information collected directly from you where permitted by law.
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or other circumstances.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy request, please contact:
Sparrow and Grove LLC
Clearwater, Florida 33763
United States
Privacy Contact: [INSERT PRIVACY EMAIL ADDRESS]
Telephone: [INSERT BUSINESS PHONE NUMBER, IF APPLICABLE]
This Privacy Policy is effective as of September 1, 2026.
Effective Date: September 1, 2026
Business Location: Clearwater, Florida 33763
Welcome to Sparrow and Grove LLC (“Sparrow and Grove,” “we,” “us,” or “our”). These Terms & Conditions govern purchases made through our online store, website, social-media storefronts, pop-up events, markets, and in-person retail operations.
By placing an order with Sparrow and Grove or making a purchase from us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Sparrow and Grove LLC specializes in artisanal home goods, décor, gifts, and other thoughtfully selected or handcrafted merchandise.
Because many of our products are handmade, artisan-produced, vintage, natural, or individually selected, variations in color, texture, grain, finish, shape, size, markings, and appearance may occur.
Such variations are considered characteristics of the product and are not necessarily defects.
Product photographs and descriptions are intended to provide an accurate representation of our merchandise; however, colors and appearance may vary depending on lighting, photography, individual screens, monitors, and other factors.
ALL SALES ARE FINAL.
Due to the nature of our merchandise and business, Sparrow and Grove LLC does not accept returns, exchanges, refunds, or store-credit requests for purchases made online or in person, except where required by applicable law.
Customers are responsible for carefully reviewing product descriptions, dimensions, materials, photographs, quantities, and other available information before completing a purchase.
We encourage customers to contact us with questions about a product before purchasing if additional information is needed.
Sparrow and Grove does not provide refunds, exchanges, credits, or cancellations based on:
Purchases made during sales, promotions, special events, markets, pop-ups, or other promotional offers are also final unless otherwise expressly stated in writing by Sparrow and Grove.
Although all sales are final, Sparrow and Grove wants customers to receive the merchandise they purchased in the condition represented at the time of sale.
If you receive an item that is materially damaged during shipment, materially defective, or materially different from the item ordered, please contact us promptly at the contact information provided on your order confirmation or through our website.
Please include your order information and clear photographs showing the item and, when applicable, the packaging and shipping damage.
Sparrow and Grove will review the matter and, at its sole discretion and where appropriate, may offer a replacement, repair, merchandise credit, or other reasonable resolution.
Any such accommodation does not create a general right to return merchandise or modify our All Sales Final policy.
Orders placed through our website or other authorized online sales channels are subject to these Terms & Conditions.
Once an order has been submitted and payment has been processed, the order may not be canceled or modified unless Sparrow and Grove agrees otherwise in writing.
We reserve the right to decline, cancel, or limit an order when necessary, including in cases involving inventory errors, pricing errors, suspected fraudulent activity, or other circumstances affecting the validity or fulfillment of the transaction.
If Sparrow and Grove cancels an order before shipment because we are unable to fulfill it, any payment collected for the canceled merchandise will be refunded to the original payment method, subject to applicable law.
All merchandise purchased at our physical retail location, markets, pop-up shops, events, or other in-person sales locations is subject to the same All Sales Final policy.
Customers are encouraged to inspect merchandise before completing an in-person purchase and to ask any questions regarding condition, dimensions, materials, use, or care before payment.
A clearly visible “All Sales Final / No Refunds or Exchanges” notice will be maintained at the applicable point of sale.
Custom-made, personalized, monogrammed, specially ordered, or otherwise customized merchandise is non-refundable and non-returnable.
Once production or procurement of a custom or special-order item has begun, the order may not be canceled except at the sole discretion of Sparrow and Grove.
Customers are responsible for reviewing and approving personalization details, measurements, colors, names, spellings, and other specifications before production.
We make reasonable efforts to maintain accurate product availability information.
Because many Sparrow and Grove products may be limited, one-of-a-kind, handmade, vintage, or sourced in small quantities, an item shown as available may occasionally become unavailable before an order can be fulfilled.
If an item becomes unavailable after purchase, Sparrow and Grove will notify the customer and may provide an appropriate resolution, including a refund for the unavailable item.
We reserve the right to correct typographical, pricing, inventory, description, or other errors on our website or sales materials.
If an item is listed at an incorrect price due to an error, Sparrow and Grove may cancel the order and provide a refund for any amount already charged for that item.
We are not obligated to honor an obviously erroneous price.
We accept payment methods made available at checkout or at our physical point of sale.
By submitting payment, you represent that you are authorized to use the payment method provided.
All transactions are subject to authorization by the applicable payment processor or financial institution.
Shipping times are estimates and are not guaranteed unless expressly stated otherwise.
Once merchandise has been transferred to the shipping carrier, delivery is subject to the carrier's handling, routing, delays, weather conditions, service interruptions, and other circumstances outside Sparrow and Grove's reasonable control.
Customers are responsible for providing accurate and complete shipping information.
Sparrow and Grove is not responsible for delays, losses, or misdeliveries resulting from incorrect or incomplete information supplied by the customer.
If an order is returned to Sparrow and Grove because the customer provided an incorrect address, failed to claim the package, refused delivery, or otherwise caused the package to be returned, the customer may be responsible for additional shipping costs associated with reshipment.
Because all sales are final, a returned package does not automatically result in a refund or cancellation.
Gift purchases are subject to the same All Sales Final policy.
Sparrow and Grove does not provide refunds, exchanges, or store credit because a gift recipient does not want, need, or prefer the purchased item.
Customers are responsible for following any care, cleaning, installation, storage, or use instructions provided with merchandise.
Sparrow and Grove is not responsible for damage resulting from improper care, improper installation, misuse, alteration, neglect, accidents, normal wear and tear, or use contrary to provided instructions.
Customers should exercise appropriate care and judgment when using decorative, household, vintage, fragile, or artisan merchandise.
We make reasonable efforts to ensure that information displayed on our website is accurate and current.
However, product descriptions, photographs, pricing, availability, and other content may occasionally contain errors or omissions.
We reserve the right to correct errors and update website content at any time without prior notice.
Unless otherwise stated, the Sparrow and Grove name, logo, branding, photographs, product descriptions, graphics, website content, written materials, and other original content are owned by or licensed to Sparrow and Grove LLC.
Such materials may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.
By placing an order, customers may receive transactional communications relating to their purchase, including order confirmations, shipping notifications, and customer-service communications.
Any marketing communications will be provided in accordance with applicable law and may include an opportunity to unsubscribe.
Sparrow and Grove respects customer privacy. Information collected through purchases, orders, website interactions, or customer communications will be handled in accordance with our applicable Privacy Policy.
To the fullest extent permitted by applicable law, Sparrow and Grove LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase, use, inability to use, or performance of merchandise or our website.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.
These Terms & Conditions are intended to comply with applicable federal, state, and local laws and regulations.
Nothing in these Terms & Conditions is intended to waive, limit, or eliminate any consumer right or legal remedy that cannot lawfully be waived or limited.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent applicable law requires otherwise.
Sparrow and Grove LLC reserves the right to update or modify these Terms & Conditions from time to time.
The version in effect at the time of a purchase will generally govern that transaction, except where applicable law requires otherwise.
Sparrow and Grove LLC
Clearwater, Florida 33763
United States
For questions regarding an order, product, or these Terms & Conditions, please contact Sparrow and Grove LLC through the customer-service contact information provided on our website or purchase documentation.
ALL SALES ARE FINAL.
NO REFUNDS. NO RETURNS. NO EXCHANGES. NO STORE CREDIT.
Please carefully review your purchase before completing your transaction. Due to the nature of our merchandise and business, Sparrow and Grove LLC does not accept returns or exchanges except where required by applicable law.
By completing a purchase, the customer acknowledges and agrees to this policy.
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